Name the outcome you delivered, not the work you did
This case study is a draft. The structure is in place; the writing is not. Nothing on this page should be read as a claim yet.
Problem
What kept breaking, and why the fix never held. Documentation case studies live or die on this section: without a regression to point at, the docs read as housekeeping.
Process
What you wrote, who you wrote it for, and how it got into the build. Say where the docs sit, in the repo, in the design file, in the ticket template, because that is what decides whether anyone reads them.
Outcome
What stopped regressing. If you have a before and after count of issues, this is where it goes.
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